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FAQs

 

 

 We hope you love your toy boxes and have put some answers to our usual FAQs below, but if you have any other queries please do get in touch.

 

  • How do I redeem my gift voucher?
  • Send us an email at info@toyboxtots.com to say that you would like to book your first delivery and we will contact you to do the rest!

  • What’s in each toy box?
  • Each of our toy boxes has a well loved children’s story, and on average 7 toys.  The book provides the theme for the box, and the story is brought to life by the toys. Each of our boxes is carefully put together with toys specifically for your child’s age, that our own children love to play with. We also include a newsletter with fun ideas and different ways of using the toys.

  • What do I need to send back to you?
  • All the toys listed on your delivery note but don’t worry about the book - that’s yours to keep forever.

  • Can I have a toy box delivered to a different address?
  • Absolutely. As long as it’s in the UK, we can deliver to you. We do charge delivery but try to keep it as low as possible.

  • What happens if we break or lose one of the toys?
  • We are parents ourselves so we understand that there will be some wear and tear – we expect you to treat the toys as if they were your own! However, if the toys come back too damaged to be used again, we will need to charge you a fair price for the toy - just let us know as soon as you can so there aren’t any surprises.

  • What if my child won’t part with  a toy?
  • Don’t worry - we have a solution, or 2 actually! You are welcome to request the same box for a second time – please just give us a call or send us an email.  If you would like to buy the toy then you can do that through us too, we offer competitive prices for a new version of the toy, otherwise we often have pre-loved toys for sale too (not guaranteed) – just email or call us to ask about either option and we will deliver you the toy with your next Toy Box.

  • How do you clean the toys?
  • Each of the toys is put through a thorough cleaning process after each use. We use only non – toxic cleaning products to ensure that the toys are safe for all our Tots to use.

    If you haven’t found the answer you need here please don’t hesitate to contact us on the options provided. Happy playing!